Initial Consultation

  1. A consultation prior to the actual surgery is generally recommended for non-emergencies. You will be examined by Dr. Ostuni, your medical history will be reviewed and anesthesia options will be discussed.
  2. Please bring any referral letters, x-rays provided by your dentist.
  3. Please bring a list of medications you are currently taking as well as information about any medical conditions you may be treated for.
  4. If you need to change your appointment, we would appreciate at least 48 hours notice.
  5. We will provide you with a proposed treatment plan and ample opportunity to answer all of your questions. You will leave fully informed about your surgical treatment, including indications for treatment and benefits, alternative options, potential complications. Being informed about your surgical procedure and becoming familiar with your doctor will help you decrease the normal fear and apprehension associated with a surgical procedure.
  6. Pre-, peri- and post-operative instructions will be reviewed at the time of the initial consultation.
  7. Fees are discussed prior to surgery.  If you have dental insurance, attempts will be made to verify your benefits prior to your intial consultation. Additionally, we will gladly assist you with the completion of insurance claim forms. Please bring your insurance information to your first appointment. For your convenience, we accept Visa, MasterCard, American Express and Discover.
  8. Please Note: all patients under the age of 18 must be accompanied by parent or guardian at the consultation visit.

Same Day Consultation and Surgery

  1. While we prefer to have a consultation first, it is sometimes possible and indeed necessary to have surgery without a separate consultation.
  2. If you wish to have the initial consultation and surgery on the same day and are considering anesthesia options other than local anesthesia, please refrain from eating or drinking for at least 6 hours prior to surgery. If you must take regularly prescribed medications, please do so with a small sip of water
  3. Please bring a full list of medications you are taking as well a list medical conditions you are being treated for.
  4. If you are taking anticoagulation medications (Aspirin, Plavix/Clopidogrel, Coumadin/Warfarin, Xarelto, Aggrenox etc.), please inform the office at the time of scheduling your appointment.

Courtesy Confirmation

  1. We will attempt to contact you either by phone, text or email prior to your scheduled appointment. This is to confirm with you the day and time reserved for your appointment.

Late Arrivals:

  1. Please arrive at least 10 minutes prior to your appointment time to fill out any necessary paperwork and update your medical history. If you arrive more than 15 minutes late to your appointment, you may be asked to reschedule. Contingent upon the day’s schedule you may be able to be worked in. If you agree to do so you must wait until an appointment time is available or another patient cancels. We thank you in advance for your understanding and cooperation.

FINANCIAL POLICIES

INSURANCE PARTICIPATION

  1. Dr. Ostuni participates with most major dental PPO insurance plans
  2. Coverage and participation can not be guaranteed until insurance is verified. We are happy to discuss coverage prior to your visit and check your benefits.
  3. All other open plan dental insurances are accepted on an out-of-network basis. If you choose to schedule with an out-of-network provider, you are responsible for all fees not covered by your insurance plan.
  4. If we have received all of your insurance information on the day of the appointment, we will be happy to file your claim for you. You must be familiar with your insurance benefits, as we will collect from you the estimated amount insurance is not expected to pay. We file all insurance promptly, so your insurance company will receive each claim within days of the treatment. Your insurance processes the claim and sends you notice of the result (estimation of benefits, or “EOB”). Insurance will typically process claims within 30 days. You will be responsible for any deductibles, co-payments, or balances not covered by insurance. You are responsible for any balance on your account after 45 days, whether insurance has paid or not. We will be glad to send a refund to you if your insurance pays us. Although rare, some insurance carriers will not reimburse our office directly. In such instances, you will be responsible for the full cost of each visit at the time services are provided, and your insurance company will send you the reimbursement check directly.
  5. Insurance is a contract between you, your employer and the insurance company. 
We are not a party to that contract. We cannot be responsible for keeping 
up with the ever-changing policies of each individual insurance plan. 
Depending on your individual plan, all services may not be covered.
  6. Please understand that we file dental claims as a courtesy to our patients. Claims are filed promptly to expedite communication with your insurance company. It is important for you to keep us informed of any insurance changes such as policy name, group and id number, or a change of employment. We are not, however, responsible for how your insurance company processes the claims or for what benefits are ultimately paid on a claim. Our office bases treatment on your child’s needs, not what your insurance will pay. Insurance payments are determined by the benefit package that your employer purchased. We have no way of knowing if, or what, your insurance company will pay until the actual claim is submitted. Therefore, all account balances which have not been paid are the responsibility of the parent/guardian.
  7. PLEASE NOTE: Many plans have frequency limitations pertaining to a number of the procedures done in our office. These limitations may change from benefit year to benefit year. If you are concerned about coverage for these services, please contact your insurance company prior to your visit. We cannot accept responsibility for negotiating a disputed claim and allow a maximum of 45-days for your insurance company to clear account balances. We will assist you in dealing with the insurance company but ultimately the responsibility lies with you. If after 45 days, the insurance company hasn’t paid the balance, payment will be due, in full, by you.
  8. Payment for professional services is due at the time dental treatment is provided: